Frequently Asked Questions

Shipping

Can I change the shipping address after placing an order?

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee that we can make the change before the order is shipped. Once the order is shipped, we cannot change the shipping address. Please make sure to enter the correct shipping address at checkout to avoid any issues. In any case, please contact us and we will try our best.

Do you offer expedited shipping options?

Some of our products and destinations have faster shipping options. You can check the delivery times for different shipping options when you place your order. If you don't find any faster shipping options, please let us know and we will try to arrange it with the company that makes and sends your order if possible. But remember, faster shipping does not mean faster production. Your order may take some time to be made, depending on what you ordered and how many orders we have.

Do you ship internationally?

Yes, we ship to most countries around the world. However, some products may not be available for shipping to certain destinations due to customs regulations or other restrictions. Please check the product page for more details before placing your order.

How can I track my order?

You will receive a tracking number from us and the fulfillment company by email once your order is shipped. You can use this number to track your order on the carrier's website or on our order status page, or on the chat bot on website.

How long does it take to produce and ship my order?

We strive to produce and ship your order within 5-10 days, but this may vary depending on the season and the promotions we run. You can select from different shipping options at checkout, depending on how fast you want to receive your order and where you are located. We will send you a confirmation email with the estimated delivery date as soon as you place your order. If you have any issues or questions, please contact us; we will gladly assist you.

How much does shipping cost?

The shipping cost depends on the weight and dimensions of your order, as well as the destination and the shipping method you choose. You can see the shipping cost at checkout before you confirm your order.

What if my order is damaged, lost, or delayed?

In an unfortunate situations sometimes the order did not arrive in perfect condition. Please contact us within 14 days of receiving your order or the expected delivery date and we will do our best to resolve the issue. Depending on the situation, we may offer a replacement, a refund, or a store credit. Please note that we are not responsible for any delays caused by the carrier or by customs clearance, or weather conditions.

Shipping

Can I change the shipping address after placing an order?

Do you offer expedited shipping options?

Do you ship internationally?

How can I track my order?

How long does it take to produce and ship my order?

How much does shipping cost?

What if my order is damaged, lost, or delayed?

Returns And Exchanges

Can I cancel or change my order?

You can cancel or change your order within 24 hours of placing it, as long as it has not been shipped yet. Please contact us with your order number and the details of your request, and we will do our best to accommodate it. If your order has already been shipped, you can still return it for a full refund or exchange within 30 days of delivery.

Do I have to pay for return shipping?

No, you do not have to pay for return shipping. We will provide you with a prepaid return label and instructions on how to send back your product. Please note that we do not accept returns or refunds for products that have been used, washed, or altered in any way.

How do I request a return or a refund?

To request a return or a refund, please contact us with your order number and the reason for your request. We will respond to you within 24 hours and provide you with a prepaid return label and instructions on how to send back your product. Once we receive your product, we will process your refund or exchange within 5 business days.

How long does it take to process a return or a refund?

It usually takes 5 business days to process a return or a refund after we receive your product. You will receive an email confirmation once your refund or exchange is completed. Please note that it may take some time for your bank or credit card company to post the refund to your account.

What if I received a damaged or defective product?

We apologize if you received a damaged or defective product. Please contact us with your order number and a photo of the issue, and we will send you a replacement or a refund as soon as possible. You do not need to send back the damaged or defective product.

What if I received the wrong product or size?

We apologize if you received the wrong product or size. Please contact us with your order number and a photo of the product you received, and we will send you the correct product or size as soon as possible. You do not need to send back the wrong product or size.

What is your return policy?

Due to the nature of products we cannot offer returns on the products.

Payment Options

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other online payment platforms. You can choose your preferred payment method at the checkout page.

Product Customization

What kind of products can I customize?

You can customize a variety of products, such as t-shirts, mugs, stickers, posters, phone cases, and more. Just browse our "Customizable" catalog and select the product you want to personalize.

Can I change the shipping address after placing an order?

Do you offer expedited shipping options?

Do you ship internationally?

How can I track my order?

How long does it take to produce and ship my order?

How much does shipping cost?

What if my order is damaged, lost, or delayed?

Can I cancel or change my order?

Do I have to pay for return shipping?

How do I request a return or a refund?

How long does it take to process a return or a refund?

What if I received a damaged or defective product?

What if I received the wrong product or size?

What is your return policy?

Due to the nature of products we cannot offer returns on the products.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other online payment platforms. You can choose your preferred payment method at the checkout page.

What kind of products can I customize?

You can customize a variety of products, such as t-shirts, mugs, stickers, posters, phone cases, and more. Just browse our "Customizable" catalog and select the product you want to personalize.

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